Privacy Policy

This Privacy Policy describes the way in which Hellpartners (otherwise referred to herein as "we" or "us") deal with the information and data you provide to us to enable us to manage your relationship with Hellpartners.

We will process any personal information provided to us whether via the Hellpartners website (the "Website"), or otherwise held by us relating to you in the manner set out in this Privacy Policy. By submitting your information to us and using the Website you confirm your consent to the use of your personal information as set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy please do not use the Website or otherwise provide us with your personal information.


The information and data about you which we may collect, use and process includes the following:

  1. Information that you provide to us by filling in forms on the Website or any other information you submit to us via the Website or email.
  2. Records of correspondence, whether via the Website, email, telephone or other means.
  3. Details of the transactions you carry out with us, whether via the Website, telephone or other means.
  4. Details of your visits to the Website including traffic data, location data, weblogs and other communication data.

We may use your personal information and data together with other information for the purposes of:

  1. processing your bets, including card and on-line payments;
  2. setting up, operating and managing your account;
  3. complying with our legal and regulatory duties;
  4. carrying out customer analyses;
  5. providing you with information about promotional offers and our products and services, where you have consented;monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating.

You can unsubscribe from it using the available functional.


We are entitled to share the information we hold on you which includes personal data and betting history with the regulator and other bodies, including the police, in order to investigate fraud and money laundering.


We will take all reasonable steps as required by law to ensure that the personal information that we collect is accurately recorded and kept securely. All personal information will be destroyed when it is no longer required to be retained or by law.

We do not warrant the security of any information which you transmit to us over the Internet. Any information which you transmit to us is transmitted at your own risk. However, once we receive your transmission, we will take reasonable steps to protect your personal information from misuse, loss or unauthorised access.


Any changes we may make to our Privacy Policy in the future will be posted on this page and any such changes will become effective upon posting of the revised Privacy Policy.


Hellpartners carries out all appropriate measures to combat money laundering and international terrorism (AML Policy). Thus, the Company has a strong position to prevent all kinds of illegal activity. To fulfill these obligations, the Company is bound to inform competent authorities if there is a reason to suspect that funds which were deposited by the User into his account are related to illegal activity or terrorism financing. The company is also obliged to block such funds and to undertake measures provided for by the rules of the AML policy.

Money laundering means:

  1. hiding or keeping privacy regarding the information about the real source, location, disposal, movement, ownership or other property rights related to property obtained as a result of illegal activity,
  2. conversion, moving, obtaining, possession or use of property which was got as the result of criminal activity for the purpose of concealing the illicit source of such property or assisting persons involved in crime to avoid legal consequences of their actions,
  3. a situation in which the property was obtained as a result of criminal activity committed on the territory of another state.

In order to prevent the infiltration of criminal capital into the economy of the state, many countries fight against money laundering and the terrorism financing.

The company applies internal laws and regulations and special measures to help international organizations in combating money laundering and the terrorism financing around the world.

When you open an account, you agree to undertake the following obligations:

  • You agree that you comply with all applicable laws and regulations on combating money laundering and terrorism financing, including the АМL Policy.
  • You confirm that you have no information or any suspicions about the fact that funds used for depositing in the past, present or future, are received from any illegal source, or have any relation to legalization of income obtained illegally, or other unlawful activity prohibited by applicable law or the instructions of any international organizations;
  • You agree to immediately provide any information we think fit to require according to applicable laws and regulatory requirements in respect of combating the legalization of funds obtained illegally.

The company collects and keeps the passport or other ID of the User, and reports on all changes made in the account;

The company monitors any suspicious activity on the User's account, as well as operations carried out under special conditions;

The company has the right to ban the User at any time, if the Company has grounds for supposing that this operation has any relation to money laundering and criminal activity. In accordance with international law the Company is not obliged to inform the User about his suspicious activity and let him know that it has been passed to relevant authorities.

In accordance with the internal AML procedures the Company performs initial and ongoing personal identity verification procedures as provided by the level of risk of each User.

  • The company will ask you to provide the minimal information to confirm your identity.
  • The company will record and preserve all data and ID, as well as which methods of confirmation have been used and the results of verification procedures.
  • The company will check your personal data to match the list of persons suspected of terrorism, which is formed by the authorized state and independent authorities. A minimum set of identification data includes: the User's full name; date of birth (for individuals); residential address or registered address of the User;
  • sources of funds that you plan to Deposit into the account.

To verify and confirm the authenticity of the above-mentioned data, the Company may require the following documents:

  • passport or identification card, or other document equivalent that meets the following requirements: contains the name, date of birth and a photograph of the document holder;
  • issued by the national public authorities, a recently obtained receipt for the payment of utility bills (not older than 3 months) or other documents confirming the address of the User.

The company may also require other additional information, confirmed by relevant documents. In certain cases, the Company may also require notarized copies of documents from the User.